Contact Us – We’re Here to Help You Love Your Hair

Get in Touch

At HairSilk, every strand matters—and so do you. Whether you have a question about your order, need product recommendations, or just want to say hello, our team is ready and eager to assist. Your hair journey is personal, and we’re committed to making it smooth, silky, and stress-free.

How to Reach Us

The fastest way to get support is right through your inbox. Send us an email at [email protected], and we’ll get back to you within 24-48 hours. For quicker service, include your Order ID or transaction number in the subject line—this helps us locate your info and resolve your request on the first reply.

• Email (Preferred): [email protected]
• Mailing Address: 1250 Broadway, New York, NY 10001

Business Hours

We operate on US time zones—so whether you’re on EST or PST, we’ve got you covered. Our team reviews emails and processes requests Monday through Friday, 9:00 AM to 6:00 PM EST / 6:00 AM to 3:00 PM PST. Emails received after hours will be answered the next business day.

Let’s Make It Right

If your issue is time-sensitive—like a damaged product or delivery hiccup—drop us a line with your Order ID, and we’ll prioritize your case. No question is too small; we’re here to ensure you feel confident and cared for with HairSilk.

Your Privacy Matters

We respect your inbox and your trust. Any information you share is used solely to respond to your inquiry and improve your experience. We never sell or share your data for marketing purposes.