Shipping & Returns Policy – HairSilk

Shipping Policy

At HairSilk, we know you’re excited to get your hair care essentials. That’s why we make the shipping process as smooth as possible—from our hands to yours.

Processing Time

We start preparing your order within 1–2 business days after you place it. You’ll get a confirmation email as soon as it’s packed and ready.

Delivery Time

Your package will arrive in 5–10 business days from the date it ships. We use trusted carriers for reliable, door-to-door delivery across the United States.

Tracking Your Order

• End-to-end visibility: Once your order ships, we’ll send you a tracking number via email. You can follow your package every step of the way.
• Special delivery areas: For addresses in Hawaii, Alaska, or Puerto Rico, your shipment may take a few extra business days. We still provide a full tracking update so you’re never in the dark.

If you have questions about delivery, reach us at [email protected]. We’re here to help.

Return & Refund Policy

We want you to love every product from HairSilk. If it’s not the perfect fit, returning it is easy—and you won’t pay a cent for shipping it back.

35-Day Return Window

You have 35 days from the day your package arrives to start a return. We’ve extended the window so you have plenty of time to try the product and decide.

How It Works

• We cover return shipping: The entire return shipping cost is on us. You won’t be charged to send the item back—just pack it up.
• Your pre-paid label: After you contact us, we’ll email you a pre-paid return label. Print it, attach it to your package, and drop it off at any convenient location. That’s all.
• Condition for a smooth return: Please return items in their original condition and packaging. This helps us process your refund quickly and keep things fair for everyone.

Refund Timeline

Once we receive your return, your refund will be sent back to the payment method you used at checkout. The exact timing depends on your payment provider, but it usually takes a few business days to show up in your account.

Questions?

If anything comes up with your shipment, delivery, or return, just contact us at [email protected]. Our team handles all logistics and after-sales issues directly—so you always have a dedicated person to talk to.

Our address:
1250 Broadway, New York, NY 10001