Privacy Policy for HairSilk – Your Hair Care Data Protection

Introduction

At HairSilk, accessible from hairsilk.shop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our hair care products. Please read this policy carefully. If you do not agree with our practices, do not use our services.

Information We Collect

Personal Information You Provide

We may collect personal details such as your name, email address ([email protected]), shipping address (e.g., 1250 Broadway, New York, NY 10001), and phone number when you place an order, create an account, or contact our support team.

Payment Information

We do not collect, process, or store your complete payment card numbers. All payment transactions are handled by third-party payment service providers that comply with PCI-DSS standards. These providers use encrypted environments to process payments, and we only receive transaction results and order amount details necessary to fulfill your purchase. The specific payment channels may vary, and we do not name any particular brands such as PayPal, Stripe, or Visa in this policy.

Automatically Collected Data

When you visit hairsilk.shop, we may automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, and browsing behavior. This helps us improve our website and tailor our marketing efforts.

How We Use Your Information

We use your data to process orders, deliver products, respond to inquiries (via [email protected]), and enhance your shopping experience. We may also use aggregated data for analytics and product development.

Legal Basis for Processing (GDPR for EU Residents)

If you are located in France, Italy, Poland, Germany, Spain, or other European Union countries, we process your personal data based on your consent, contractual necessity, or legitimate interests. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: Under certain conditions, you can request deletion of your data.
Right to Data Portability: You have the right to receive your data in a structured, commonly used format.
Cookie Consent Mechanism: We use a cookie consent tool that allows you to manage your preferences before we place any non-essential cookies.

To exercise these rights, contact us at [email protected] or write to our address: 1250 Broadway, New York, NY 10001.

Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights:

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information for monetary or other valuable consideration. However, you have the right to opt out of any future sale if our practices change.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a verifiable request, email us at [email protected] or call our support team using the contact details below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we keep order history for accounting and warranty purposes for up to five years.

Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption during transmission and secure storage of information.

Third-Party Services

We may use third-party service providers (e.g., for hosting, analytics, or shipping) who have access to your data only to perform tasks on our behalf. They are contractually obligated not to disclose or use it for any other purpose.

International Transfers

If you are located outside the United States, your information may be transferred to and processed in the US, where our servers are based. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses for EU residents.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. You can manage your cookie preferences through our cookie consent banner. Essential cookies are required for the website to function; non-essential cookies are only placed with your consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 1250 Broadway, New York, NY 10001

We will respond to your inquiry within a reasonable timeframe, as required by applicable law.